top of page
Design Lavender and Lemongrass.png
Logo-HANC Natural.jpg

Delivery and return

Our products are delivered by courier: TNT, DHL, DPD or other couriers, depending on your option and on possibilities related to each zone. 

Delivery options and costs are shown at the shopping cart, before you place the order.  

You can return the products you ordered within 30 days from the date of receiving the products.

To make a return, the product must be in its initial state, in its original package, undamaged and, most important, unused.

Return delivery cost is client's duty.

Attention! Delivery costs for returned products are approximate the same as the cost of the delivery listed in the table above, according to your country.

To make a return, please let us know by filling out the form below. We will send you by email the documents required for sending the return to us. Then, we will ask the courier to take the package from the address it was made the initial delivery (the address you chose when you made the order). A courier representative will contact you shortly.

 

The amount related to return, less the delivery costs of the return, will be redirected into your bank account from which was made the initial payment.

 

All the fields marked with * are mandatory, so the return process can develop simple.

By sending the return form, you are aware and you accept the fact the amount related to delivery costs of the return will be reduced from the return afferent amount.

A natural soap is a special gift, appropriate for many occasions. Do not hesitate to think at this, before returning  the products.

In addition, to donate a product, any product, is always a beautiful act. You can donate even to the first person you see outside. No matter who that person is, he or she will thank you.

Make somebody happy!  

Return form
What do you want to do?
Which payment method did you choose when you made the order?

We will answer your request as soon as possible!

bottom of page